Wednesday, September 20, 2006

Starting out with Clear Communication

The best way to open up the lines of communication, is to do your best to ensure that the other person has a clear idea of what you are saying. Too often we can be vague or give partial information and get annoyed when others don't understand us.

This is so fundamental that many communication masters, such as Marshall
Rosenberg, teach the following.

Giving specifics.

For example.
When you do… (Promise to get me the sales record by 4 pm and then don't),
I feel … (Frustrated)
Because I… (Need to get the report out before the end of the day)
And I need to know that…. (I can rely on you.)

When people understand what you need and why, they are much more likely to correct the situation or work with you on solutions.
However, if you were to say something like, "You are useless and unreliable". The person may not know exactly what you are talking about and why. Also, they will be put on the defensive and often will be unwilling to resolve the situation.

We can't assume that the other person will automatically know what we are talking about, and life has shown that most often they don't.

Try this out for the next week and see how this works for you.
Remember it can be the little things and going that extra distance that can over come many communication challenges.

Have a great week.

Maria Boomhower
The Master Communicator

Check out this weeks
Golden Falcon Recommends
and discover what Joel's Birthday Celebration
can do for you.


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