Thursday, August 04, 2005

Do You Hear That?

I read a report in the Toronto Star stated that 70% of workplace errors happen because of communication breakdown and that many of them directly relate to a lack of listening skills.

The challenge is most people filter out sounds, noises and people talking as much as they filter out most of the things their eyes see.

On one level, this is important. You would go crazy if you processed everything that you heard and you would never be able to have a conversation with a person in a crowded room. However, we get in this habit so much of the time that we literately filter out things that are important to us.

I have heard about many team projects that had disastrous results where the people involved "heard" something different and had a different view of the outcome.

It shows how, what we heard is our interpretation of what we think they said, after it has gone through our brain filtering system. I have seen many people hold grudges days, over what they believed was said, and not what the person actually said.

The benefits that come from improving your listening skills can mean the difference between moving ahead in your career, knowledge and skills or falling behind and wondering why.

Some of the benefits are:
Resolves Conflict - You are able to understand the other person better which leads to resolutions.
Increases performance – When everyone is working on the same goal, you can perform like a well-oiled machine and everyone wins in the end.
Increases your knowledge - Chances are you will learn important information and ideas that will help you.

There are many ways to improve your listening.
Some of them are:

Make sure you are not talking
Remove distractions i.e. TV, radio, other people
Check your emotions
Watch for non-verbal clues

Sadly though, many people only listen to reply and not to understand. These people often don’t realize the many benefits they are leaving behind.

"It is the province of knowledge to speak and it is the privilege
of wisdom to listen."
- Oliver Wendell Holmes

To read the full article go to:
Ezine Articles
of the same name; Do You Hear That?


P.S. If you like what you're reading in this ezine,
you'll love the book,
"Overcoming Barriers to Communication"
Answer the questions; Why doesn’t anyone understand me?
Why do I have such a hard time getting my message across?.
Overcoming Barriers to Communication


All the Best!
Maria Boomhower
The Master Communicator
www.falconfreedom.com

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