Thursday, April 28, 2005

Conflict Resolution -When Safety is an Issue

Conflict generally arises by having your needs, desires,
perceptions and values challenged.

When a person feels that their values are being challenged
they generally respond the strongest. Inwardly they feel
their personal safety threatened and desire to stop that

Issues not dealt with, they can become a trigger for the
people involved.

We can see the reason when we look at the three parts of
the resolution.

Content: Is the issue to be resolved.
Process: How we talk to and treat each other. Allowing
people to feel heard and acknowledged.
Emotion: How we feel about what happened. If we are
angry, we shut down our thinking process and the conflicts
rarely get resolved.

Many things trigger emotions; the history between the people or organization,
the issue or events.

One important aspects is not to jump into solution right away.
Many times important elements or ideas can be over looked.
As well, when we don’t give people a chance to come up with their
own solutions, we disempower them.

It is essential when you want a strong working team to
give the belief of trust in the other person to come up with
his or her own solutions whenever possible.

In business, there are situations where time is of the
essence, and you need to act, however, done too often will lead to
a breakdown in trust and performance by workers and partners.

It is important not to generalize. Stating observable facts
in a neutral tone with open the doors to resolution. People
who feel attacked will close down and fight and solutions.

There are many aspects to conflict resolution and some
things seem like they are harder to deal with. However, in
the end, when trust and respect are a part of your
atmosphere, you will find greater success and
achievements in all of your endeavors.

To read the full story and find out different styles that you
can use, read the ezine article titled
Conflict Resolution Training -When Safety is an Issue

P.S. If you like what you're reading in
this newsletter, you'll love the book,
"Perceptions, How to discover what you are really seeing
and how it affects your belief system."

It's an interactive manual that takes you through the steps
to help you overcome challenges in communicating and
connecting with others.

Perceptions-Understanding What you are Really Seeing.

All the Best!
Maria Boomhower
The Master Communicator
To sign up for a free report on "The 7 Secrets to Communication Mastery" go to:


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